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T&C’s + Delivery

Details of our Terms and Conditions plus delivery costs

Business name and address:

Specialised Sailing (also trading as 4boards, 4boards.co.uk or www.4boards.co.uk)
The Square
Fawley
Southampton SO45 1DF
Tel: +44 (0) 23 8089 4583 or UK only callers – 0845 165 1644
Email: info@4boards.co.uk

Our business

Retailer of water and other sports equipment. Importer and UK distributor.

Payment methods

All major credit cards, debit cards, cheque, cash, payments by BACs and international bank transfer.

Delivery: UPDATE – APRIL 2016

We are facing ever increasing UK carriage costs, most of the courier companies are imposing mandatory length charges for items over 1.6m, TNT now charge us £4.95 for every over length item which increases shipment of items such as masts and sails to approximately £20. Boards are also volumised now which has increased average cost from £15 to £45.

We only seek to recover our carriage costs from customers (exactly as our suppliers do to us), the alternative is to increase prices!

Items sent by post will be delivered subject to normal postal terms with a maximum of 3-5 days.
Items via courier will be dispatched on the next working day at latest unless otherwise agreed with the customer. Goods ordered on Friday to be sent by courier will not be despatched until the following Monday (Tuesday if there is a Public Holiday).

Carriage

Carriage is specified for all orders at checkout time except to a few countries. Some items cannot be sent to Non-UK destinations without first obtaining a shipping quotation, payment will not be taken until customer approval for the total supply and shipping costs are agreed.

Return carriage costs are customer responsibility unless goods do not conform to specifications as ordered or are faulty.

SHIPPING RATES – CURRENT 25th August 2015

Product Type Weight Kg UK Higlands, Islands, NI Channel Islands *
Std items .16 -.20kg £1.20 £1.20 £1.20
  .21 – .75kg £3.25 £3.25 £3.25
  .76 – 5.99kg £5.95 £5.95 £5.95
 
Oversize Accessory .76 – 5.99kg £7.95 £9.95 £15.00
 
Sails, Masts etc 6 – 10kg £20 £25 £30
 
Boards all types 10 – 20kg £25 £40 £45
 
Small Kayaks & SUPs 25 – 29kg £40 P.O.A. P.O.A.
 
Big SUPs & Kayaks 30kg £60 P.O.A. P.O.A.

* Delivery to SHIP TO ME – This service has moved from SOUTHAMPTON to PORTSMOUTH so will now be chargeable.

 

Product Type Weight Kg EU Rest of Europe World
Std items .0 – .25kg £3.70 £3.95 £4.95
  .26 – .5kg £5.15 £5.95 £7.95
  .51 – 1kg £8.35 £9.5 £10.95
 .51 – .75kg £13.95
  1.1 – 2kg £15 £15 £22.95
 
Oversize Accessory .76 – 5.99kg £20 £20 £30
 
Sails, Masts etc 6 – 10kg £40 £45 P.O.A.
 
Boards all types 10 – 20kg £80 £90 P.O.A.
 
Small Kayaks & SUPs 25 – 29kg P.O.A. P.O.A. P.O.A.
 
Big SUPs & Kayaks 30kg P.O.A. P.O.A. P.O.A.

Cancellation Policy

You may cancel your order within 7 working days of goods receipt and the cancellation notice.
Cancellation must be made in writing by Email or Letter, order cancellation by telephone will not be accepted.
Refunds will be made immediately when goods are returned or within 30 days whichever is the lesser.
Customers are responsible for the cost of returning cancelled orders except where goods are not as specified or are faulty. Returned goods must be in their original packaging and in the same condition as supplied. Any variance to this may result in an administration charge being levied.