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T&C’s + Delivery

Details of our Terms and Conditions plus delivery costs

Business name and address:

Specialised Sailing (also trading as 4boards, 4boards.co.uk and www.4boards.co.uk)
The Square
Fawley
Southampton SO45 1DF
Tel: +44 (0) 23 8089 4583 or UK only callers – 0845 165 1644
Email: info@4boards.co.uk

Our business

Retailer of water and other sports equipment. Importer and UK distributor.

Payment methods

All major credit and debit cards, cheque, cash, PayPal, payments by BACs and international bank transfer.

Delivery costs:

We only seek to recover carriage costs from customers.

Items sent by post will be delivered subject to normal postal terms with a maximum of 3-5 days.

Items via courier will be dispatched on the next working day at latest unless otherwise agreed with the customer. Goods to be sent by courier, ordered on Friday afternoon, will not be despatched until the following Monday (Tuesday if there is a Public Holiday).

Carriage is specified for all orders at checkout time except to a few countries. Some items cannot be sent to Non-UK destinations without first obtaining a shipping quotation, payment will not be taken until customer approval for the total supply and shipping costs are agreed.

Return carriage costs are customer responsibility unless goods do not conform to specifications as ordered or are faulty.

SHIPPING RATES – CURRENT 25th August 2015

Product Type Weight Kg UK Higlands, Islands, NI Channel Islands *
Std items .16 -.20kg £1.20 £1.20 £1.20
  .21 – .75kg £3.25 £3.25 £3.25
  .76 – 5.99kg £5.95 £5.95 £5.95
 
Oversize Accessory .76 – 5.99kg £7.95 £9.95 £15.00
 
Sails, Masts etc 6 – 10kg £20 £25 Delivery to Ship to Me £20
 
Boards all types 10 – 20kg £25 £40 Delivery to Ship to Me £30
 
Small Kayaks & SUPs 25 – 29kg £40 P.O.A. P.O.A.
 
Big SUPs & Kayaks 30kg £60 P.O.A. P.O.A.

* Delivery to SHIP TO ME, PORTSMOUTH – charged at rates above, multiple items will be combined to achieve the most cost effective package.

European Union and rest of Europe countries – delivery costs will be advised when placing the order.

Rest of world carriage – at time of order for small items or by quotation for large items.

Cancellation and Returns Policy:

You may cancel your order within 7 working days of goods receipt and the cancellation notice.

Notice of cancellation must be made in writing by Email or Letter, order cancellation by telephone will not be accepted.

Refunds will be made immediately when goods are returned or within 30 days whichever is the lesser.

Customers are responsible for the cost of returning cancelled orders except where goods are not as specified or are faulty. Returned goods must be in their original packaging and in the same condition as supplied. Any variance to this may result in an administration charge being levied.